ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, September 1st, 2025. We will resume regular U.S. support hours on Tuesday, September 2nd, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

CORE S.O.S and Equipment Repository

Welcome to CORE Strategic Operational Services (S.O.S) 

The mission of Strategic Operational Services (S.O. S.), formerly known as TASC, is to deliver timely, expert-level support to the University of Maine community. Through the enhancement of operational efficiency and effectiveness, S.O.S. through its support services empowers faculty, researchers, and staff to concentrate on the University’s core mission of advancing world-class research and education. A fundamental strength of S.O.S. is its ability to leverage existing expertise from a range of disciplines and areas across campus. This centralized model fosters broad institutional access to a shared pool of specialized professionals, thereby reducing the need for individual grants or laboratories to hire dedicated personnel. In doing so, it promotes greater cross-unit collaboration and ensures the delivery of high-quality, scalable support services. 

 

Equipment Repository

The CORE Equipment Repository makes equipment available to UMaine Campus Community that would not otherwise be available for use.

 

Megan Tardif
Director, CORE
207.581.1225
megan.tardif@maine.edu

Julie Rutherford
Fiscal Officer, CORE
207.581.1118
Julie.Rutherford@maine.edu

 

Contacts

Name Role Phone Email Location
Megan Tardif
Director, CORE
 
(207) 581-1255
 
megan.tardif@maine.edu
 
153 ESRB Building Orono
 
Julie Rutherford
Fiscal Officer; CORE
 
(207) 581-1118
 
julie.rutherford@maine.edu
 
155 ESRB Building Orono
 
Michael Call
Facilities Manager and Research Engineer, CORE
 
(207) 581-3382
 
michael.call@maine.edu
 
294 ESRB Building Orono
 
Laura Jackson
Bioinformatics Consultant and Integrative Data Scientist
 

 
laura.jackson@maine.edu
 

 

Service list


Search available services: View: by category alphabetically
Equipment Repository (1)
Strategic Operating Services (3)