Welcome!
ALERT ATTENTION ⚠️
In Observance of U.S. Holiday, Memorial Day, Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday May 30th, 2022. We will resume regular U.S. support hours on Tuesday May 31st, 2022. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.
If you have any questions about services or service rates, please feel free to email imrc@maine.edu
In addition to general support, specialized training, and workshops, the IMRC provides a full range of specialty services for individuals, groups, and businesses.
Services are provided on a fee basis, and fees vary depending on the nature and length of the service, work, or event.
For more information about IMRC Center facilities, clients, and services, please visit https://imrccenter.umaine.edu/
IMRC Center personnel will evaluate your service or reservation request, and you will receive a confirmation email through this portal containing a cost estimate.
Once you review and approve the estimate, the service(s) or reservation(s) will be scheduled in the iLab resource calendar(s) by IMRC Center administration.
If you have any questions or would like assistance with this process, please email imrc@maine.edu.
Cancellation within 24 hours of service start date must be made in person or by phone at 207-581-8867
Commercial usage cancellation after user agreement to service estimate will incur 25% of all applicable service costs
Commercial usage cancellation within two weeks of service start date will incur 50% of all applicable service costs
Commercial usage cancellation at or after start of service will incur all applicable service costs
Non-Commercial usage cancellation will incur all service fees for service(s) already completed at or before time of cancellation
As a University of Maine facility, The IMRC Center is a place of interdisciplinary, experiential learning first and foremost.
We ask all users to understand that equipment and technology may falter or be busy from time to time and that students or staff may make mistakes during their learning process.
In accessing IMRC services, all users acknowledge that all best efforts are made to set and meet clear expectations of service excellence in accordance with the Operational Guidelines & Essential Functions of the Center, under the guidance of UMaine Research, and in alignment with the Vision & Values of the University.
MAILING ADDRESS
Innovative Media Research and Commercialization Center
5785 Stewart Commons Room 101
University of Maine
Orono, ME 04469-5785
HOURS OF OPERATION
Monday - Friday
8:00AM - 4:30PM
