Agilent R&D will be updating the code base on the iLab US instance between Friday, May 7th, 9 PM (EST), and Sunday, May 9th, 9 PM (EST), and iLab sites will be unavailable during this period. Additional details can be found on the Agilent Status Page.

Innovative Media Research and Commercialization Center

Welcome to the Innovative Media Research and Commercialization Center's iLab Service Portal

This portal is for requesting IMRC Center services, training, equipment, and room reservations.
To request a reservation of IMRC Center resources - please select the "Schedule Resources" tab above.
To request IMRC Center service, training, or a room reservation - please select the "Request Services" tab above.

All new users must register for an account in this system to access IMRC resources.
For more information on how to register for an iLab account, please click here to view/download the getting started guide or email

Please Note: Effective 1/4/21, IMRC Center service rates have been updated

If you have any questions about services or service rates, please feel free to email

Overview of IMRC Center Services

In addition to general support, specialized training, and workshops, the IMRC provides a full range of specialty services for individuals, groups, and businesses.
Services are provided on a fee basis, and fees vary depending on the nature and length of the service, work, or event.
For more information about IMRC Center facilities, clients, and services, please visit

How IMRC Center request forms are processed

Your service, training, scheduling, or reservation request will be evaluated by IMRC personnel, and you will receive a confirmation email through this portal containing a cost estimate.
Once you review and approve the estimate, the service or reservation will be booked in the iLab resource schedule by IMRC administration.
If you have any questions or would like assistance with this process, please email

IMRC Center Cancellation Policy

Cancellation within 24 hours of service start date must be made in person or by phone at 207-581-8867 
Commercial usage cancellation after user agreement to service estimate will incur 25% of all applicable service costs
Commercial usage cancellation within two weeks of service start date will incur 50% of all applicable service costs
Commercial usage cancellation at or after start of service will incur all applicable service costs
Non-Commercial usage cancellation will incur all service fees for service(s) already completed at or before time of cancellation

Mailing Address and Hours of Operation

Innovative Media Research and Commercialization Center
5785 Stewart Commons Room 101
University of Maine
Orono, ME 04469-5785

Monday - Friday
8:00AM - 4:30PM